fbpx
Close

CLAIMS POLICY

DAMAGE CLAIMS

 

Office Movers Express (OMX) shall not be liable for loss or destruction of, or damage to, Product, unless the presence of damage to Product is notated by Customer on the delivery documentation and a claim is made in writing within ten (10) days after the date the Product was delivered or demand thereof is refused.  Customer acknowledges and agrees that it bears the burden of proving that Product was damaged while in the care, custody and control of OMX. Before OMX will process a claim asserted under this Agreement, Customer must supplement its claim filing with documentation which evidences that OMX has been paid in full for all Services rendered hereunder. If claims are not timely submitted and/or if Customer fails to pay in full for Services, Customer’s right to file a claim is effectively waived.  OMX reserves the right to verify claimed loss or damage by a surveyor at OMX’s expense, including the right to test, sort and segregate Product.  In the event of damage and payment for Product at replacement cost, OMX shall be entitled to physical possession and ownership of the damaged Product for purposes of salvage.


Customer Reviews

Office Movers Express

Customer Reviews

Jailyn D. January 2023

Smith Dawson & Andrews
"The team you sent did an excellent job! I can't sing their praises enough. They were kind, professional and super efficient. We will definitely be using your services again!"

Connie C. January 2023

Federal Title & Escrow Company
"I'd like to take this opportunity to commend your team. They were very professional and responsive, and I was duly impressed. Whenever we asked them to prioritize or adapt something, they would so right away. It was a lot of moving parts and they juggled them quite effectively. As someone who's spent more than a decade in customer service, I recognize good people when I see them!"

Myrna Y. November 2022

NCRP
"I was very impressed with our walkthrough experience with Tim and was sold on using OMX. Our move went great without any issues at all!"

Joseph I. October 2022

ICR, Rudiger & Green
"The OMX team was absolutely professional. They took great care to make sure everything was moved quickly and without damage. I cannot compliment them highly enough!"

Melinda W. October 2022

Blue Origin
"I can highly recommend the team at Office Movers Express! They did a great job. They were careful and courteous, asking where we needed things placed and moving things around to ensure we were happy. It was a great crew!"

Lori S. September 2022

MSA Interiors LLC
"I wanted to let you know how much I appreciate the OMX crew. They are always on time, dressed professionally and do whatever it takes to get the job done. An absolute joy to work with."

Trinna S. September 2022

Stinson LLP
"Mary Anne and the OMX team's customer service are top notch! They were very professional and courteous. I'll be reaching out on our next move."

Kristen E. September 2022

Property Management Account Services
"Tim and his team went above and beyond to help move furniture and assist with office layout configurations when we ran into the unexpected. It was a super long day and OMX was very professional and helpful."

Diana H. August 2022

Freedom Home Care
"Thank you for taking care of our relocation. It was the best moving experience I've ever had. Hakeem and the team did a great job."

Ashley V. August 2022

Valneva
"The movers were fast, nice and professional. OMX is super customer oriented and the communication is great."
Read more...